This morning the DOT announced a record-breaking fine of $2 million levied against Delta Airlines for violations of the Air Carrier Access Act. Violations (which, as part of the settlement, Delta doesn’t actually admit to having committed) include leaving passengers with mobility disabilities on planes, at the wrong gates, and without wheelchair assistance in terminals.
Part of the fine will be paid directly to the government, but most of it goes towards implementing access improvements, including an automated system for wheelchair requests, website improvements, and improved corporate ACAA compliance.
More information and comments on the Delta Airlines ruling:
Candy Harrington, Barrier Free Travels: Will $2 million Finally Make Delta Wake up And Serve Disabled Passengers?
TravelPulse: DOT Fines Delta $2M for Violating Air Travelers with Disabilities Rules
ablebody: Delta Fined $2 Million for Violating Rules Protecting Air Travelers with Disabilities
TravAbility: DOT Fines Delta $2M for Violating Air Travelers with Disabilities Rules
Minneapolis-St. Paul Star Tribune: Delta fined a record $2M: The airline must pay for “egregious” violations involving disabled travelers
Rolling Rains: Diagnosing Delta’s Dilemna
The text of the Department of Transportation Consent Order: 2011-2-10 Consent Order (Delta Air Lines, Inc.) – Violations of 14 CFR Part 382 and 49 U.S.C. ?? 41310, 41702,41705 and 41712
Delta Airlines resources:
According to Delta’s website, “We give passengers the very best service, whatever their circumstances. Accessibility is a primary concern of ours. We’re always available to help passengers who need it.” The mission statement of Delta’s advisory board on disabilities is, “Making Delta, carrier of choice for customers through operational excellence, ‘second mile service and building emotional connections with the disability community.”
Services for Travelers with Disabilities
Customer Advisory Board on Disabilities
Interesting. I have had some challenging experiences with Delta as well with accessibility.