You have to make a reservation one to two days in advance. That means knowing not only when you?ll be ready to set out, but also where your first stop will be, how long it will last, where your second stop will be, how long that will last, and so on. What if the doctor is running late? Or the movie is a dud? Too bad.
Unless your doorway has a direct view of the curb, you have to wait outside. Tom Charles, the M.T.A.?s vice president for paratransit, said that 95 percent of departures are on time ? but ?on time? means within a half-hour. Half an hour is a long time to wait on the sidewalk. If you have a serious disability and it?s 34 degrees and raining, it can be downright painful.
Full article: A Godsend, Except When It?s Not