I came across a couple of nice items on the website of the Access Center for Independent Living in Dayton, Ohio:
Then I noticed a blog link on these pages, but it didn’t seem to be valid. In fact, every link in the footer links to the same page it is on. So I went to the home page.
The first thing I noticed on the home page was this:
The Access Center is now located at 901 S Ludlow Street
Ludlow Street – that’s nice. Ludlow Street in what city? What state? What country?
So I thought I’d email the ACIL and point this out. I selected the Contact link, which provided phone, fax and TTY numbers (and coincidentally provided the answer to the city and state question), but no email address or contact form.
Then I noticed problems with the character encoding, and problems with validation (despite the HTML and CSS validation links at the bottom of the page). I’d like to tell them about these issues, but not via phone call. A search for “@acils.com” on the site eventually turned up a list of email address on the About Us page, but most visitors are not going to go to that kind of trouble to find an email address.
If you’re going to be on the World Wide Web, remember that it’s world wide, and not everybody knows that Ludlow Street is in Dayton, Ohio, US of A. And provide a WWW-type way to contact you.