Virgin Blue chief executive Brett Godfrey said the airline was not implementing a new policy for disabled passengers.
But he reaffirmed the airline’s policy that passengers unable to fit themselves with an oxygen mask or look after themselves on board should travel with carers.
Mr Godfrey said his staff would continue to assist disabled passengers as much as possible, but there were limitations.
“The issue that we’ve had is we don’t have nurses on board … if it came down to medication, if it came down to people not being able to help themselves put on an oxygen mask, we would expect that they would need to travel with a carer,” he said.
Airline staff would still help disabled passengers on and off the aircraft and provide them with the facilities they needed, he said.
“Our staff will still be responsible for getting people on board an aeroplane and off an aeroplane,” he said.
“That’s all it (the policy) has been, and that’s no change.”
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