Comments on: Virgin Blue staff will not push wheelchairs

By: Katja

Katja — Fri, 25 May 2007 15:54:49 +0000

You know, you’re right! If they didn’t have to deal with all those pesky customers, think of the money they’d save.

By: Dedy, M.Bus

Dedy, M.Bus — Fri, 25 May 2007 07:59:36 +0000

Virgin Blue staff has many things to do.
Dont you think pushing wheelchair is a cost driver?

By: Katja

Katja — Mon, 29 May 2006 02:41:43 +0000

Airlines are way behind the power curve when it comes to thinking creatively about transferring people safely.

Assisting with a transfer can certainly be dangerous to whoever’s doing the assisting, especially if they are untrained, and if they are doing it frequently. The answer, like so many of the answers to disability/access/discrimination issues, is to improve the built environment, not to just say, “Sorry, no more transfers for you.”

By: Jennifer

Jennifer — Mon, 29 May 2006 02:10:14 +0000

Now remind me isn’t transferring someone from a wheelchair hard on ones body no matter how capiable the tranfree is? but yet they cannot transport one to their seat via wheelchair because company policy states that they canoot? to me that sounds like a type of discrimination to me.

By: Katja

Katja — Mon, 29 May 2006 01:11:29 +0000

I saw that – it sounds like they’re making a distinction between a jetway aisle chair and an in-flight aisle chair (which in the US is called the “onboard wheelchair”) for transport to the lavatory during the flight. Still, sounds like a wonderful airline.

By: Christiane

Christiane — Mon, 29 May 2006 00:18:24 +0000

I found this at SSRS: “Due to safety requirements, our aircraft configurations are unable to accommodate in-flight aircraft aisle wheelchairs”. They don’t push you because they don’t have aisle chairs. :-) “Due to safty requirements”? Are they sure, that they don’t mean economical requirements? Why they just don’t write “We don’t want you”?

By: Patricia Tryon

Patricia Tryon — Sun, 28 May 2006 03:33:53 +0000

I’m dubious. IMHO “big” Virgin is up there with RyanAir on service issues. Maybe Blue is different, but I wouldn’t be able to get past the part of their logo I recognize.

By: Katja

Katja — Sat, 27 May 2006 21:57:39 +0000

In the US, wheelchair pushing (around the airport, to the gate) is contracted out, but aisle chair pushing (from the door of the plane to your seat) and transfers are the responsibility of airline employees. If this is true in Australia, this may just be a cost-cutting measure, and have absolutely nothing to do with anything else.

By: darrenh

darrenh — Sat, 27 May 2006 12:37:56 +0000

So how does it make sense that staff will help make the transfer, but not push the chair?

By: Patricia Tryon

Patricia Tryon — Sat, 27 May 2006 05:30:55 +0000

They won’t push chairs, but… Virgin Blue says that it will still assist passengers move from their wheelchair to the aircraft seat.

That wanders pretty far into WTF? territory for my sensibilities.