I wish I had the statistics to refute this sort of thing:
By the way, my own local bus route (London route 101 for those knowledgeable) was one of the first adapted, new buses and alterations at all the bus stops, all ceremonially opened by the mayor of the time. In the 10 years since this was all done I have never, ever, seen a wheelchair passenger on the route.
I did a search, but didn’t find any ridership statistics. Anybody got any evidence contrary to this claim?