Christiane Link writes with a wry and informed voice about the barriers she encounters daily. She has given me permission to translate some of her posts into English, so check out From helpfulness to accident insurance:
I went to my branch to cash a check. As I finished, I noticed that there was a crutch on the counter. When I pointed out to a bank employee that some customer had forgotten a crutch, he began to stammer. The bank had put it there, in order to start conversations with customers about accident insurance.