What if the owner of an inaccessible business doesn’t respond or refuses to make any changes?
The ADA is an unfunded mandate, which means that no one is paid to inspect buildings, write citations, collect fines or make sure things get changed. It’s up to the citizenry.
Ragged Edge magazine has a series of articles about getting the ADA enforced:
Do a Sweep! Bring Access to Your Neighborhood — the Midtown Way
Access sweeps continue in PA
Getting beyond ‘one lawsuit at a time’
Pro Se? Nothing to it!
Disclaimer: I’ve never gotten past asking nicely. I’m thinking about getting more militant, though.