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The ADA and Gas Stations

By the way, here’s what the Americans With Disabilities Act has to say about gas stations:

Assistance at Self-Serve Gas Stations

People with disabilities may find it difficult or impossible to use the controls, hose, or nozzle of a self-serve gas pump. As a result, at stations that offer both self and full service, people with disabilities might have no choice but to purchase the more expensive gas from a full-serve pump. At locations with only self-serve pumps, they might be unable to purchase gas at all.

The Americans with Disabilities Act (ADA) requires self-serve gas stations to provide equal access to their customers with disabilities. If necessary to provide access, gas stations must –

  • Provide refueling assistance upon the request of an individual with a disability. A service station or convenience store is not required to provide such service at any time that it is operating on a remote control basis with a single employee, but is encouraged to do so, if feasible.
  • Let patrons know (e.g., through appropriate signs) that customers with disabilities can obtain refueling assistance by either honking or otherwise signaling an employee.
  • Provide the refueling assistance without any charge beyond the self-serve price.

If you have additional questions concerning the ADA, you may call the Department of Justice’s ADA Information Line at (800) 514-0301 (voice) or (800) 514-0383 (TDD) or access the ADA Home Page at: (www.usdoj.gov/crt/ada/adahom1.htm).

What does this mean? It means that at a full-serve station (if you don’t live in Oregon or New Jersey and can find one), the attendent must pump gas for you at the self-serve price if you request it. At a self-serve station with two or more employees, there must be some means for you to communicate with an employee and s/he must pump for you at the self-serve price.

Katja

2 Comments

  1. sandra

    Thanks for that information!

    I’d like to echo the sentiment of the previous post, that your site is a wonderful resource and very educational. :)

    Reply
  2. Katja

    Thanks – there is so much I’ve learned over the last five or six years that I realise I’ve been taking for granted, and sometimes it’s hard to dig it out of my head and get it down in electrons, but I really want to keep trying.

    Reply

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